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MANORVIEW HOTEL GROUP

In 2017, Manorview Hotel Group, a British conglomerate of luxury boutique hotels, sought to expand their market reach. As Black Friday loomed, the group offered reduced rates but questioned how best to secure sales.

They decided an online voucher engine was the key to success, provided the vouchers be receivable via email, in the form of an eVoucher. Additionally, the group specified that the system be straight-forward with a clean, easy-to-use interface, for both the hotel group and its guests.

It wasn’t long before Manorview teamed up with In1 Solutions. With the help of Savvy, our bespoke gift card solution was integrated across their various property websites. Progress was carefully monitored and the In1 team were always on hand to offer support and advice. Ultimately, the solution delivered impressive results.

As the saying goes, “Never throw away a good thing.”

Following the success of their Black Friday campaign, Manorview decided to make the In1 voucher solution a permanent fixture across their sites, offering weekend breaks, spa treatments, and seasonal offerings throughout the year. They also extended their options to include the delivery of physical vouchers via international postal services. In the last few months, the group has enjoyed staggering growth. November voucher revenue was up by over 81% on the previous year while December soared with a 186% increase.

Very much in line with the original requirements set out by Manorview, the voucher engine portal can be easily accessed, monitored, and altered in accordance with user preferences. Hence, the hotels have full control while reaping the measurable benefits of the tried and tested In1 Solutions online voucher engine.

CLIENT REVIEW

Manorview Hotels & Leisure Group have been working with Savvy and in1 Solutions since 2017. We initially started working together in order to move our Black Friday process to an online voucher system. From set up to the offer going live, both Savvy and In1 Solutions provided extensive support, excellent guidance, and were always there to assist when necessary. The successful Black Friday offer led us to implement physical gift cards with Savvy and In1 Solutions both there to help us through the process.

The Savvy and In1 portals are both user friendly and easy to navigate. This was essential for our company as we have multiple sites and a Head Office, all utilising the portal. We can easily load gift vouchers, view balances, and run helpful reports.

The team at Savvy and In1 have provided outstanding ongoing support and are prompt to respond to any queries we have.

Linda Burns, Financial Controller, Manorview Group