Caitlin Hart, Online Marketing and Sales, Arbor Hotels Group
In1 Solutions have been working with the Arbor Group of Hotels for over a year as our Digital Partner, working with us to drive awareness of the brand online and grow direct booking revenue. In 2017 direct booking revenue was up by 96% for one of our hotels and by 84% for the other hotel and we have set strong targets for growth for 2018 – which has seen the January levels already surpassed. In addition to online bookings, they have also delivered strong results for SEO and PPC and their brand advocacy solution has delivered growth in social reach and brand engagement.
Richard, Lorna, Kevin and Gary are fantastic for keeping in contact, providing us with weekly calls to discuss whether we are on target for the month, (which we are always ahead of) thanks to them! As well as this they are always on hand to provide support and new ideas to increase revenue even further.
The whole team including the designers are fantastic, we find them professional and proactive and would not hesitate in recommending In1 Solutions as a Digital Marketing partner.
Niamh Molloy, Shelbourne Hotel Dublin
We partnered with In1 Solutions on the design for a new dedicated responsive website to promote our wedding offering – we were so impressed with their creativity and professionalism that we in turn moved our additional websites Shelbourne Dining, Shelbourne Spa and the Shelbourne Vouchers websites to In1 Solutions to manage this year. Since the transition to In1, we have seen a consistent steady growth in traffic numbers to all sites and have collaborated closely with them on both SEO & PPC campaign which have generated impressive results. As a company we find them creative, extremely professional and approachable – a team who offer excellent customer support and are always on hand to answer any query or question. I would have no hesitation in highly recommending In1 Solutions.
Tony Jacqueline Smit, Commercial Department, Hotel Benalmadena Palace, Spain
We have been clients with In1 since 2008 and they have just designed the second new website. The team here in Spain has always given an excellent service, covering all our needs to increase our online reservations each year. We look forward to working with In1 for many more years since the results have been very favourable to our hotel. Thanks to In1’s professional team and the will to meet “face to face” to seek higher returns on the website & bookings. Our honest thanks!
Amanda Perini, Manager, West Coast Holidays
It is a pleasure finally finding a company that understands our needs and reacts instantly to our requests (which can be very last minute!).
Since In1 Solutions has taken over our Pay Per Click campaign our visibility on the internet has increased and in turn bookings via our website are slowly, but surely coming in and I know in time that they will get back to what they once were.
In my experience doing a PPC campaign was frustrating having to go backwards and forwards to get the initial design and wording correct however In1 Solutions has changed my mind set as all it takes is one email from me, with no images, just advising what special rates we are offering and within the day I get a response complete with the perfect set of images and text for the campaign.
Thank you for making my life so much easier and for taking away the stress!!
Barbara Mus, Manager, Cleveland Hotel, London
In1 Solutions have been superb. Their customer service is truly great and they always make sure we have face to face meetings fortnightly, and are only an e-mail or a call away in the meantime. There has been a 100% increase year over year in Revenue from bookings over February 2011 and February 2012, as we started to work together late 2010. Website visibility, and Google rankings overall have also improved immensely and we are looking forward to completing our new website! I would personally not hesitate for a second to recommend their expertise!
Debbie Shilton-Hewett, Online Marketing Manager, Oceana Hotels, UK
After launching our 4 hotel websites in September 2010 with the In1 Solutions booking engine, we have seen a phenomenal increase in bookings into our properties. Each hotel’s revenues have increased greatly, with The Cliffeside Hotel having the biggest increase of 75%. With the In1 Solutions booking engine we have been able to offer the customer much more with all the flexibility and services that the system allows us, and the customer. In1 Solutions have also been able to accommodate all our personal requests in order that the booking engine has been tailor-made to our very specific needs. The In1 team have been constantly working closely with us to keep our websites and web events up to date with today’s pace. They are always extremely helpful in assisting us with demanding changes and very accommodating with last minute requests with immediate effect. Oceana Hotels have a very successful online marketing strategy with a great presence and we are thankful to in1solutions for their contribution to this.
Adnan Ali, The Works Aparthotel, Manchester
After a few months of searching for a new booking system for our hotel, we came across the In1 Solutions Web Booking Engine and decided to go ahead and integrate this into our new website. The service we received from the team at In1 Solutions was fantastic right from the first point of contact and even up an until today. The new Booking Engine was a straight forward setup which took a day or so to complete. Once we were live we saw a rise of 60% in direct bookings within the first few weeks. The system they provide is truly tailored both for hoteliers and guests alike. Thank you to everyone at In1 Solutions!
Corrinne Hasson, Sales & Marketing Manager, Ashling Hotel, Dublin
We started working with In1 with a view to designing a brand new website and booking engine, as we were leaving a large hotel chain and becoming an independent hotel. From working with In1, we have seen a huge improvement in our bookings month on month compared to the previous years. In1 Solutions are great to work with, listen to our needs and fulfill them. They deliver proactive and creative marketing solutions and we are seeing great results from them. Early 2016 has seen strong growth in direct revenue and bookings of over 40% and 30% respectively. All in all a very friendly, professional and efficient team of people, who are always at the end of the phone or email to respond to our every query. I would have no hesitation in recommending In1 Solutions to any hotel.
Joanna Hannick, Director of Sales and Marketing, Lyrath Estate, Kilkenny
We have been working with In1 Solutions for a number of years, providing us a full online marketing service, including an integrated booking engine with our PMS, Hotsoft. Their focus has been on delivering creative and targeted solutions with a strong level of customer service and have consistently delivered growth in revenue year on year. The first QTR of 2016 has delivered growth in revenue of over 30% on a strong 2015 performance. Their dynamic booking engine is easy for the customer to use and delivers high levels of bookings online. They have also achieved an ROI for our PPC campaign of over 18 to 1 – delivering great results with a strong conversion rate and a low cost base. They deliver results through strong defence of the brand online and creative and targeted campaigns, driving new visitors with high levels of conversions. We enjoy working with the team in In1 Solutions and would not hesitate to recommend them to other luxury hotels.