Gift Cards
01. Will a new gift card be issued if I redeem its value in part?
No need for a new gift card to be issued following partial redemption. The same voucher can be used again and again until its balance is depleted. The balance will be updated automatically according to your spend.
02. Why isn't my debit / credit card being accepted at the gift card payment screen?
There could be several reasons for transaction failure. Some common causes include:
1. Incorrect details entered
2. Expired or maxed out card
3. Card reported stolen
4. Card cancelled
5. Card put on hold due to geographic location
6. Card type or issuing bank not supported by vendor payment gateway
7. Vendor payment gateway requires 3D secure to be setup on card type (This is specific to “3D secure not enabled” error)
8. Browser (e.g., Safari or Google Chrome) or device (e.g., Android Phone or iPad) may be temperamental. Try another browser or device to see if the issue persists
Our software is linked to each vendor’s unique payment gateway. These are managed independently. If you continue to have issues with your transaction, we advise contacting the vendor / business from whom you are attempting to purchase the gift card.
If you believe there may be another reason for transaction failure, feel free to contact us on payments@in1solutions.com.
03. I can view a gift card on a property's website but can't purchase it. Why is this?
During flash sales or seasonal promotions, properties might offer a limited number of gift cards by enabling a “Maximum Availability” function. For instance, perhaps 100 discounted gift cards were available and you were customer 101. In this case, the volume of vouchers has likely been depleted.
Once this limit is reached, the offer should go offline automatically. If the voucher offer is still visible on the property’s website, there was likely an error during their set-up process. We recommend contacting the property directly to query if there are further gift cards available.
04. Can I buy a gift card today and send it to the recipient at a later date?
Yes! Provided the property has our “Future Send” function enabled.
The “Future Send” widget will appear under “Delivery Options” at the online checkout, allowing you to specify the gift card’s distribution date and time.
05. I made an error when inputting gift card details. How do I fix it?
No problem! Simply contact the property directly with the correct information. They can easily update the gift card details on your behalf.
