Gift Cards
01. Will a new gift card be issued if I redeem its value in part?
No need for a new gift card to be issued following partial redemption. The same voucher can be used again and again until its balance is depleted. Its value will be updated automatically according to your spend. The remainder can then be used for future purchases at the property.
02. Why isn't my debit / credit card being accepted at the gift card payment screen?
There could be any number of reasons for transaction failure. Some of the most common reasons include:
1. Incorrect details entered
2. Expired or maxed out card
3. Card reported stolen
4. Card cancelled
5. Card put on hold due to geographic location
6. Card type or issuing bank not supported by vendor payment gateway
7. Vendor payment gateway requires 3D secure to be setup on card type. This is specific to “3D secure not enabled” error
8. Browser (e.g., Safari) or device (e.g., iPad) may be temperamental. Try another browser or device to gauge if the issue persists
Our software is designed to link to each vendor’s unique payment gateway, which is managed independently.
If you continue to have issues with your transaction, we advise contacting the vendor directly.
If these suggestions don’t yield results, contact us at payments@in1solutions.com.
03. I can view a gift card on a property's website but can't seem to purchase it. Why is this?
During flash sales or seasonal promotions, properties may choose to offer a limited number of gift cards by enabling the “Max Available” function. For instance, perhaps 100 discounted gift cards are available and you were customer 101, hence preventing your purchase.
Once the limit is reached, the gift card should go offline automatically and no longer be visible. If the gift card is still posted on the property’s website, however, there was likely an error during their voucher set-up.
We recommend contacting the property directly to query whether the offering is still available. If so, they can remedy the settings to allow you to make the purchase.
04. Can I buy a gift card today and send it to the recipient at a later date?
Yes, provided the property has our “Future Send” function enabled.
Future send will appear under “Delivery Options” at the online checkout, allowing you to select the gift card’s distribution date and time.
05. I made an error when inputting gift card details. How do I fix it?
Contact the property directly with the correct information. They can easily update the voucher details on your behalf.
