FREQUENTLY ASKED QUESTIONS
Have a query? Scroll through our Frequently Asked Questions! If your question is not featured on the list below, please do not hesitate to contact us at firstname.lastname@example.org. We’re always happy to help!
What is default availability?
When a property is first set up in the IMC, we allocate a default availability number to each room type. This is the number of rooms that will be available each day, unless you decide to change it. To view your Default availability go to “Inventory” > “Rooms” > “Edit Room”. Then click “Edit” next to the room you wish to view. “Default Availability” is located at the bottom of the page.
How do I change availability?
Under “Availability”, select “Edit Avail”. You may then select a date range and edit availability for all room types. To choose a specific room type, simply select one from the dropdown. To adjust availability, change the numbers or click “Close” to set availability to zero. Click “Apply” on the top right to save changes.
What is the default rate?
When a property is first set up in the IMC, we allocate a default rate to each room type. This rate is used whenever a room is left available to book, but no other rate has been allocated. For this reason, we recommend that you use your highest rack rate. To view your “Default rate”, go to “Inventory” > “Rooms” > “Edit Room”. Then click “Edit” next to the room you wish to view. The “Default Rate” is located beneath the room description, near the middle of the page.
How do rates work in the IMC?
There are two types of rates. There is the Master Rate (accessed via “Inventory” > “Master Rates”). This is usually your Best Available Rate (BAR). It tends to be displayed as a room only rate or a B&B rate. Then there are Dynamic Rates (accessed via “Inventory” > “Dynamic Rates”). These may be driven from your BAR and therefore, need very little management once set up.
What is a typical Dynamic Rate?
Let’s say your BAR is a room only rate. You can set up a special offer under “Dynamic Rates” called “Dinner B&B Rate”. You simply set up the breakfast + dinner price per adult and per child. The In1 booking engine will then calculate the total rate based on the number of adults and children attending.
Is that it, can I do anymore?
Of course! It’s up to you! You have total control over the special offer title and description. You can also set date parameters for the next week, month, or year. You have total flexibility on pricing for adults and children. In addition, you can set the rate for the offer as a “Total Amount”, a “Percentage Increase” on the BAR, or a specified “Amount” added to the BAR.
What if I want to offer a discount?
Easy! You simply select a negative amount, say -10, and then select from the dropdown if it is to be -€10, or -10%. This is often used for advance purchase discount rates such as “Pay Now and Save”.
Can I add different payment options?
Yes! Every offer or dynamic rate can be fitted with different payment terms. You can set a zero deposit, a booking deposit or “Pay Full Amount”. You can also choose to have the payment deducted at time of booking or by the hotel after the booking has been made.
Do all dynamic rates have to be available for sale?
This is up to you. You can leave all rates available or use our calendar console to close out specific rates at certain times.